Writing a Persuasive ESA Request Letter: Do’s & Don’ts

Your Companion For Life

Having the right animal companion can make all the difference when you’re managing a mental health condition or a disability. But not all support animals are created equal. In the UK especially, the legal framework, training expectations, and day‑to‑day access rights vary significantly between Emotional Support Animals (ESAs) and Service Animals. This guide will walk you through everything you need to know to decide which type of support animal best suits your needs.

An effective letter can turn a “no pets” policy into a “yes” by clearly explaining your needs and preemptively addressing landlord concerns. Use the guidelines below to craft a concise, professional request that highlights both your right to accommodations and your commitment to responsible pet ownership.

✨ Do’s

1. Open with a Clear Purpose

   • Begin by stating you’re writing to request reasonable accommodation for an emotional support animal (ESA) under your tenancy.

   • Reference the specific clauses or regulations (e.g., Equality Act 2010) where relevant.

2. Explain Your Need

   • Briefly describe how the ESA supports your mental health—whether it’s easing anxiety, reducing depression, or providing daily emotional stability.

   • Keep medical details high‑level (e.g., “my GP has recommended an ESA to help manage my PTSD symptoms”).

3. Offer Reassurances

   • Commit to maintaining hygiene (e.g., regular cleaning, flea control).

   • Offer to cover any reasonable extra costs (e.g., professional end‑of‑tenancy cleaning).

     Note: Under the Tenant Fees Act 2019, any additional deposit remains capped.

4. Suggest Practical Terms

   • Propose a small pet deposit or pet rent if needed.

   • Offer to sign an addendum outlining pet‑care responsibilities (e.g., no damage, no nuisance).

5. Maintain a Polite, Collaborative Tone

   • Thank your landlord for their time and consideration.

   • Express willingness to discuss any concerns or meet to answer questions.

🚫 Don’ts

1. Don’t Be Vague or Over‑Emotional: Avoid long personal anecdotes. Stick to the facts: your condition, the ESA’s role, and your plan for care.

2. Don’t Threaten Legal Action: While you have rights, framing the letter as a legal ultimatum can sour negotiations. Instead, focus on cooperation.

3. Don’t Overpromise: Only offer what you can realistically deliver—no “I’ll pay for everything” if that isn’t feasible.

4. Don’t Forget Follow‑Up: Failing to send a polite reminder if you hear nothing in 28 days can be interpreted as disinterest.

What is an ESA Support Letter

An ESA support letter is a formal document written by a registered healthcare professional confirming that an individual has a health condition and that an emotional support animal could aid their wellbeing. This letter can supplement your request for reasonable accommodations.

Who can benefit from an ESA?

Our ESA support letters may be suitable for:

• Individuals with anxiety, depression, PTSD, or stress-related conditions

• People struggling with social isolation

• Students or professionals facing pressure and burnout

• Registering your existing animal as an ESA